1 - E&O Risk Management: Agency E&O Exposures and Defenses

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2 - Understanding the Insurance Industry: From Regulations to Operations

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3 - The Law of Insurance Contracts and the ‘Rules’ of Policy Interpretation

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4 - Risk, Risk Management and Insurance: Why Agents Are NOT Risk Managers

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5 - Torts, Negligence and Legal Liability

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6 - The Basics of Contractual Risk Transfer, Additional Insureds and Certificates of Insurance

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7 - Premium Auditing – What Every Agent Must Know

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8 - The Basics of Property Values and Coinsurance Conditions

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9 - The Basics of Commercial Property Underwriting and Rating: COPE

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10 - To Simply Comply or Truly Excel Ethically

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